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Help Center

How to view and clear an alert

Why you may receive an alert

Alerts let you know if we’ve noticed some activity that may need your attention. This may help you catch potential fraud and identity theft at its earliest signs. Depending on your alert preferences, you’ll receive alerts via email, text, or both. Certain features require additional activation or information from you before alerts can be received.

How to view an alert

If you receive an alert, log in to your account and click on the alert on your dashboard to view more details. We recommend carefully reviewing all of the details in your alert to determine whether you need to take any action.

How to clear an alert

Some alerts allow you to clear the alert by clicking the “Clear Alert” button. Other alerts — like credit monitoring and high risk transaction alerts — ask you if you recognize the activity and then prompt you to select “Yes” or “No” in the alert. 

If you recognize the activity, select “Yes.” 

If you don’t recognize the activity, select “No.” This will tell us that we may need to investigate further. You’re also welcome to give us a call to go over the alert or report suspicious activity. To find the best phone number to call, log in to your account and scroll to the bottom of the page. The phone number you see is customized for your plan so you can get the help you need faster. If you’ve reported suspicious activity in an alert, you can expect a call from us within 24-48 hours.

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