What to do if you forgot your password
To reset your password on a desktop computer:
- Click the “Sign In” button in the top right corner of any page on the site
- Click on “Forgot your password?” underneath the “Log In” button
- Enter the username you signed up with and click on “Next”
- Choose a two-factor authentication method — Text message, Voice, or E-Mail — so we can send you a security code, then click “Next”
- Enter the security code we sent and click “Next”
- Please create a new password and click “Save Password”
To reset your password on a mobile device:
- Tap the menu icon (☰) and then select “Sign In”
- Tap on “Forgot your password?” underneath the “Log In” button
- Enter the username you signed up with and tap “Next”
- Choose a two-factor authentication method — Text Message, Voice, or E-Mail — so we can send you a security code
- Enter the security code we sent you and tap “Next”
- Please create a new password and tap “Save Password”
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