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Help Center

What to do if you forgot your password

To reset your password on a desktop computer:

  1. Click the “Sign In” button in the top right corner of any page on the site
  2. Click on “Forgot your password?” underneath the “Log In” button
  3. Enter the username you signed up with and click on “Next” 
  4. Choose a two-factor authentication method — Text message, Voice, or E-Mail — so we can send you a security code, then click “Next”
  5. Enter the security code we sent and click “Next”
  6. Please create a new password and click “Save Password”

 

To reset your password on a mobile device:

  1. Tap the menu icon () and then select “Sign In”
  2. Tap on “Forgot your password?” underneath the “Log In” button
  3. Enter the username you signed up with and tap “Next” 
  4. Choose a two-factor authentication method — Text Message, Voice, or E-Mail — so we can send you a security code
  5. Enter the security code we sent you and tap “Next”
  6. Please create a new password and tap “Save Password”
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