What if you can’t reach me when you find out I’ve been the victim of fraud?
If your account features are fully up to date and enabled, you will receive an email and/or text message alert (according to your stated communication preferences) as soon as we detect fraudulent activity. You will also receive a monthly email showing your Identity Health status and any outstanding alerts that require your attention. You can also view any outstanding alerts directly in your account.
We strongly recommend you keep your account updated with your most recent contact information and preferred communication method, so that we can quickly alert you to any activity. If you have any trouble completing these tasks or have trouble receiving these communications, you can contact our customer care team here. If your account is not properly updated with your most recent contact information, you may not receive fraud alerts.